Shipping & Returns
Buying Saddles
There are 3 options when buying a second hand saddle from Sophysio Saddles. You can pay via the website but please be aware that if you want to return a saddle, the refund can take up to 10 working days. You can pay via Payal if you want to and is so easy. Send a payment to sophieellenhandley@hotmail.co.uk. If you want to return the saddle it will be less Paypal charges. Alternatively you can contact to do a direct payment where there will be no charges.
Shipping Policy
Return & Exchange Policy
Saddles will be shipped within 1 working day of being paid for excluding bank holidays. The package will be sent to the address given in correspondence and be charged a standard rate of £30.
Tracking information will be provided to track your exciting delivery along its journey. When the parcel is signed for, you start the 5 day trial period. Happy riding and hopefully the saddle will be all you wished for, for you and your horse!
If you decide the saddles is not for you (and that's ok), the saddles should be sent back the following day by an insured courier, to be signed for, first class, and at the purchasers expense. You are responsible for the saddle until it has been safely received by Sophysio Saddles. If the product is lost stolen or damaged in transit by the courier then you are held liable and must make a claim via your chosen courier company.
Send to Sophie Austin
Vine Farm
Penwood
Newbury
RG20 9EW
On returning to Sophysio, the saddle will be checked for damage and if all is well, the price of the saddle will be reimbursed within 2 working days. The shipping costs will not be reimbursed. The refund will be processed minus any amount Sophysio Saddles deems fit for any damage incurred. Sophysio Saddles reserves the right to refuse to accept the return of the saddle in which the saddle has been damaged.
If you wish to try another saddle (which is great) then feel free to browse and contact to arrange another saddle to be sent out.
Other Packages
All other products are sent in 1-3 working days. The payment for shipping depends on the weight of the parcel.
Up to 2kg = £2.50
Up to 5kg = £3.00
Up to 10kg = £4.00
Up to 15kg = £6.00
Alternatively you can collect from store for free.