Buying new saddle
Buying a new saddle for you and your horse is one of the most exciting things to do. It can also be nerve wracking so dont worry we are here to help you on your journey.
Firstly we will have a conversation about what you would like, what the horse is like and what the horse needs, what sort of budget we are working with and if we are taking a saddle in part exchange. Please not we only take part exchange on new saddles.
Next we will arrange to meet you. If you want to come to Vine farm and have a fitting at my place, its free of charge. We have an all weather arena with a set of jumps, ample parking, lots of saddles to try and a few cute spaniels thrown in for good measure. If you want me to come to you and bring a selection of saddles, I charge £50 for an hours drive and £75 for 1-2 hours drive. The latter price can be adjusted if there are 2 or more saddle fits on the same yard.
A new saddle appointment can take anything up to 2 hours, maybe longer depending on how long you want to ride in each saddle. Once we have decided on a brand and style of saddle, I can measure the horse and order a saddle that will suit its needs. Then we can discuss finishing touches like colours and name plates. Please note, I will discuss the fit for the horse with you. Horses change shape throughout the year and young horses grow, so we need to be aware of this when we order a new saddle. There are many ways to work round this so your horse is super comfortable the whole year round. As Heraclitus says "the only constant is change".
I shall place the order with the respective company when the deposit is paid. All new saddles are special orders. All new saddles are made to order and are not off the peg items. Each saddle has its own specifications to suit you and your horse. Each saddle is bespoke and there are no returns on new saddle orders. The new saddle that is made for you may not feels exactly like the one you rode in on the trial day. You do not own the goods until we have received the full amount for the saddle. The deposit is no refundable. ***Once the order is placed, it cannot be changed under any circumstances***. Please make sure you are happy with the details prior to the order being placed.
A deposit of half the amount of the saddle is taken. The saddle wont be ordered unless the deposit is taken and has cleared funds. If a part exchange saddle is taken in against a new saddle, the part ex saddle is taken plus half the rest of the owing money on the new saddle. As soon as the part exchange saddle is taken in, it is the property of Sophysio saddles and can be sold at a price at our discretion. This does not change the quote given for the value of the part exchanged goods.
Depending on which brand you order, the lead time will vary. Prestige saddles normally take 6 weeks. Amerigo or Equipe are around 8 weeks however a rush charge can be paid to reduce this time to 4 weeks. These times exclude factory shut down namely August and December. These timescales are rough guides and there is no guarantee a saddle will arrive by those timescales.
The saddle will be shipped to us here at Sophysio Saddles and then the second payment for the new saddle is due. I will then come out and fit the saddle to the horse at the earliest convenience. Sometimes that saddles need a small tweak, this is normal please read above about horses changing shape. The next thing to do is to enjoy riding in your beautiful new saddle!!
I love doing what I do and I love happy customers. I offer a full after care service with new saddles. This is all included in your new saddle price. This includes a first check (after the new saddle fit) when the saddle is 3-6 months old. In this appointment, if your Prestige saddle needs a twaek, the alteration is free of charge. The Amerigo saddle will be sold with a Mattes pad so the adjustment should be in the pad initially if needed. Amerigo saddles can be adjusted 1.5cm and there is a charge to this. The second check appointment will be chargeable at the normal saddle appointment rates.